Delivery & Support
Support & Reliability
Keeping software running after launch, with a response time in the contract rather than best effort.
In short
A defined response window, in writing.
What we deliver
- Defined response and resolution windows by severity
- Monitoring and alerting we watch, not just install
- Security patching on a stated cadence
- A monthly written report of what happened
A good fit when
- A system is live with nobody clearly responsible
- Patching happens when someone remembers
- You need a support agreement with real times in it
Technologies and methods
Chosen for each project, to fit your systems and your team.
- Monitoring
- Sentry
- Runbooks
How we deliver
From first conversation to production.
Four stages on every engagement, scaled to the size of the project.
- 1
Understand
Clarify the users, goals, constraints, and current systems.
- 2
Plan
Map the main components, data, and integrations before implementation.
- 3
Build
Develop and review the work in small, testable increments.
- 4
Prepare
Plan deployment, operations, documentation, and ownership.
More in Delivery & Support
Prefer to talk it through?
A private consultation, 30 minutes with the founder, in your time zone.
Interested in Support & Reliability?
Tell us what you are working on. We start by understanding the problem, the people, and the systems involved.